International Express Service
Most of the countries we ship to have regular, standard and fast shipping services. After entering the ship to address, you will see the available delivery services.
Regular transportation and all express transportation services have tracking services. You can see your package delivery information and tracking number in the ballbella account so you can follow its journey: just log in to your account and view the information in my order.
When destination and delivery service are selected, the checkout page will automatically calculate the freight.
Our carrier delivers work during normal business hours and may need to sign the receipt, so we suggest that your order should be delivered to an address where someone can receive it.
Your order will be sent by the most suitable carrier, depending on size and weight.
Once your order arrives in your country, it will be delivered to the internal postal service according to standard delivery procedures.
Please note that no delivery will be made on any public holiday dates in your country. In this case, please wait for your order to arrive on the next working day.
Where can you send it? How much is the charge?
Please estimate your freight according to the form
*Countries in need of tariffs
Transportation costs are calculated separately based on the number and weight of items in each order and the selected transportation method. They will be calculated automatically on the checkout page.
How to track orders?
Shipment information - tracking number, shipment method can be found in my order. Please log directly into your ballbella account and view my order.
If you have a tracking or delivery confirmation number, you can track your package through the carrier's website.
Please note that you may not be able to track each shipment notification email you receive for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us.
Expected delivery date
Considering the expected delivery date, the delivery method you choose and the processing time (the time required to make the dress), we can estimate the delivery date. Ballbella, thank you for your understanding!
Receiving time (total time)
Tailoring TimeShipping TimePayment ConfirmationReceive Your Order
- clothing and accessories (except wedding dresses and gowns)
Receiving time (the time required for the order to receive goods successfully after placing the order) = preparation time (about 5-7 working days) + delivery time (about 3-10 working days)
- occasion clothing
Receiving time (the time required for you to successfully receive the order after you place the order) = cutting time (about 12-14 working days) + shipping time (about 3-10 working days)
- wedding dress
Receiving time (the time required for you to successfully receive the order after you place the order) = cutting time (about 15-20 working days) + shipping time (about 3-10 working days)
After you place an order on our website, ballbella will do her best to prepare the product as soon as possible. We will send you the goods by the date you require. But we can't guarantee you exactly how long it will take to get there. No matter what the situation is, we will send the goods to you before the delivery time, and try our best to negotiate with the relevant shipping companies, taking you as the priority.
How can I get my order delivered faster?
- choose fast transport
Please note that selecting fast ship does not change the estimated ship date, but your estimated ship date should improve.
- select emergency order
Choose an urgent order to shorten the time of making clothes. The cost may vary depending on the weight and size of the package, the country or region of destination. If you plan to purchase an urgent order, please contact customer service.
My order hasn't arrived yet. What's the matter?
If your order does not arrive before the expected delivery date, we will help.
There is an estimated delivery date on your order confirmation email. Has this date passed?
Do I need to pay extra for international transportation?
In some cases, VAT or other taxes, duties or fees will be levied in your destination country. The additional costs of taxes or customs clearance must be borne by the payee; we cannot control these costs or predict their amount. Different countries have very different customs and tax policies; you should contact your local customs for more information. When customs clearance is required, it may cause delay beyond our initial delivery estimate.
Please note that we are not able to list the goods as gifts or fill in the amount lower than the actual product price on the customs declaration form.
I paid for speeding up the transportation, but I'm in a country that needs to pay customs. What should I do?
Considering the interests of our customers, we have to send your order by ordinary mail. Please understand us. The tariff is beyond our control, so we cannot guarantee that there is no tax, and we will not bear any tax. But we will return your express fee (if you have already paid) to your account within 24 hours. We apologize for the inconvenience.
I'm in urgent need of the ordered products, so I'd like to send them by express mail.
Ballbella is happy to provide our customers with fast transportation services. However, there are other costs to consider before choosing this option. Once the package arrives in the destination country, any customs or import duties will be levied. These charges must be paid by the addressee of the package. Unfortunately, customs policies and import taxes vary greatly from country to country. We can't control these costs or tell you what they are. We recommend that you contact your local customs before placing an order to understand the current charges so that you are not surprised by the unexpected charges.
Please note: if you choose express, please remember to leave your contact number; this is necessary for express.
Who is responsible for tariffs?
The receiving party / buyer is responsible for any customs fees that may be charged at the time of delivery. How much duty is levied depends on the customs policy of each country.
About apo / FPO / DPO shipment
Sorry, PO box and military address (APO, FPO) could not be delivered. For the U.S. region, please leave a message when you place an order. For example, if you are in Guam, Puerto Rico, you can state Guam, Puerto Rico in the country section. Customers from Brazil should leave a message to provide us with your 11 CPF, because your customers need it.
Note: if you choose regular delivery, your package will be delivered directly to your home only once, or will be sent to your local post office. Then you need to bring your tracking number and your personal ID card to collect your items. We'll let you know as soon as your parcel is sent.
What happens if I'm not here when my order arrives?
Standard and express transportation
If you are not present when the package arrives, the carrier will leave a card or call you to tell you where it is. It may be in a safe place, or the card may have details about how to pick up or reschedule the shipment.
If you choose free delivery, your package will be delivered directly to your home once or to your local post office. Then you need to bring your tracking number and your personal ID card to collect your items. We will inform you as soon as your parcel is sent.
I received the wrong order. What should I do?
We want to solve the problem of any incorrect project immediately.
Please contact our customer service and provide the order number, incorrect product name and number.
We'll call you back as soon as possible and try to help you out.
Why do Brazilian customers need a "CPF" number?
Our customers in Brazil told us that for international shipments, all individuals should indicate their "CPF" number on the invoice, and the company must also include a "CNPJ" number.
Therefore, if you want us to ship your order to Brazil, please be sure to provide the correct "CPF" or "CNPJ" number to ensure that your package can pass customs smoothly.