Our customer service email address is: service@ballbella.com and Whatsapp: +1 (909)268-5375

If there is no answer the phone during peak season, please send us a text message with your order number and questions you have. For inquiries, please include pictures or SKUs of the style, we will reply within 1 work day.

At Ballbella, we strive to provide exceptional after-sales support to ensure your satisfaction with your order. Whether you have questions about your order status or need assistance with any issues you may have encountered, our dedicated team is here to help.

Order Status and Support

If you have questions regarding your order status or need after-sales support, simply log in to your account and navigate to the "My Orders" section. From there, you can easily access detailed information about your order, track its progress, and review order details.

Questions and Complaints

If you have any questions or complaints about the items you have received, we encourage you to contact us. Our team is committed to addressing all inquiries thoroughly and promptly. No inquiry is left unanswered, and we strive to provide a resolution within one working day.

Submitting a Complaint

If you need to submit a complaint, please follow the steps outlined on our website. Our team will promptly review and address your complaint within one working day. We recommend checking your account regularly for the latest updates, as we will notify you via email at the same time.

Exceptional Customer Service

At Ballbella, we value your satisfaction and are dedicated to providing exceptional customer service. Our team is committed to resolving any issues you may encounter and ensuring a positive shopping experience. We appreciate your patience and understanding as we work to address your inquiries and provide the best possible support.